Business Process outsourcing (BPO) has now become a long-term competitive strategy for organizations wanting to stay ahead of the competition. It is now possible for a global company to provide added value to its customers, without taking the focus off its core business, utilizing the services of an inbound and outbound call centre services. In this new era Email is now evolving as the primary means of data transmission and customer relationship management.As a result many companies are outsourcing their voice and non-voice call center needs, including Email support services.
XLR’s extensive experience in managing inbound and outbound call center services, as well as email interactions and live Web chat results in providing contact centre services for both the Business-to-Consumer and Business-to-Business markets across the globe.Our leverage of industry best practices, rich management repositories, focus on continuous process improvements and metrics based approach to client engagements have delivered immediate bottom line benefits to our global clients.
XLR is an end-to-end outsourcing services provider. We address your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimize business processes.